SAP Certified Support Associate - Incident Management with SAP BusinessObjects 認定 C-BOSUP-90 試験問題:

1. You have picked a message from the queue.
What are your next steps? (Choose two)

A) Search for notes and confirmed messages.
B) Try to guess what the customer might want to have.
C) Ask the customer for their usernames and passwords.
D) Get a thorough understanding of the issue from the information given in the message.

2. What type of reports can be produced with SAP EarlyWatch Alert?

A) Reports exclusively without graphics
B) Reports exclusively with graphics
C) Reports with or without graphics
D) Reports with animations

3. What is the characteristic of a system when defined as a subset of the installation in SAP systems? (Choose two)

A) A system corresponds to production, test AND development environment.
B) A system corresponds to either production, test OR development environment.
C) One system can be a child to multiple installations.
D) A system is identified using a system ID.

4. What is contractually defined in the Service Level Agreements (SLAs) of SAP Enterprise Support? (Choose two)

A) The Initial Response Time (IRT)
B) The maximum time for providing corrective action for critical issues
C) The products supported as defined in the SLA
D) The dedicated support consultant that has been assigned to the customer

5. What does priority in incident management mean?

A) It defines the importance of the customer for SAP.
B) It is an attribute of the Service Desk.
C) It is an attribute of the customer's system.
D) It is an attribute that characterizes the urgency of an issue.

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