HDI Qualified Help Desk Senior Analyst 認定 HD0-200 試験問題:
1. If a colleague told you that there was a problem with one of the gateways, what would he be referring to? (Choose one)
A) One of the routers on the network.
B) The secure access gate into the help desk.
C) One of the hubs on the network.
D) The security gates for the building.
2. Which are the two most important qualities required for effective leadership? (Choose two)
A) the ability to encourage accountability and ownership.
B) the avoidance of arguments within the group.
C) the demonstration of and support for fairness.
D) the ability to exert absolute authority at all times.
3. You are a help desk analyst and you are having difficulty understanding a customer from another country. What is the best action for you to take? (Choose 1)
A) Tell the customer you will send him a user manual.
B) Ask the customer if there is someone else who speaks your language more fluently who could assist.
C) Tell the customer you are sorry but you cannot understand him, and suggest he calls back another time.
D) Ask the customer to email you instead.
4. What are three considerations to bear in mind when setting up a service continuity site?
(Choose three)
A) Location.
B) Cost implications.
C) Storage/space capacities.
D) Computer telephony integration (CTI).
5. What are three characteristics of effective leaders? (Choose three)
A) They delegate responsibility effectively.
B) They closely monitor the team.
C) They are able to execute plans.
D) They practice and encourage fairness.
質問と回答：
| 質問 # 1 正解： A | 質問 # 2 正解： A、C | 質問 # 3 正解： B | 質問 # 4 正解： A、B、C | 質問 # 5 正解： A、C、D |
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