EXIN ITIL Foundation (V4) 認定 ITIL 試験問題:

1. Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?

A) Change control
B) Release management
C) Monitoring and event management
D) Relationship management

2. Which activity is part of the 'continual improvement' practice?

A) Logging and managing incidents that result in improvement opportunities
B) Identifying the cause of incidents and recommending related improvements
C) Making business cases for improvement action
D) Authorizing changes to implement improvements

3. Which statement about 'continual improvement' is CORRECT?

A) Everyone in the organization is responsible for some aspects of 'continual improvement'
B) All improvement ideas should be logged in a single 'continual improvement register'
C) 'Continual improvement' should have minimal interaction with other practices
D) A single team should carry out 'continual improvement' across the organization

4. Why should a service level manager carry out regular service reviews?

A) To capture information about service issues and performance against agreed goals
B) To ensure continual improvement of services, so that they meet the evolving needs of service consumers
C) To collect information about service consumer goals and objectives
D) To ensure that agreements are written simply and are easy to understand

5. Which is an activity of 'problem identification'?

A) Analyzing information from software developers
B) Establishing problem workarounds
C) Analyzing the cause of problems
D) Establishing potential permanent solutions

質問と回答：