Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation 認定 6201-1 試験問題:
1. What is the term of an extension that routes calls to specific vector?
A) Hunt Group Number (HGN)
B) Vector Routing Number (VRN)
C) Vector Directory Number (VDN)
D) Routing Directory Number (RDN)
2. Which command is used to find the current CMS release?
A) pkginfo cms
B) pkginfo -p cm
C) pkginfo -r cms
D) pkginfo -x cms
3. The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?
A) This message can be ignored as it is not the reason the link is down.
B) The wrong type of Communication Manager has been installed and the correct server will need to be ordered.
C) The wrong CMS has been installed and the correct server needs to be ordered.
D) The wrong Communication Manager version on the CMS has been selected.
4. A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?
A) The nightly backup was in contention far the nightly archiver for ACD3.
B) The nightly archiver far ACD3 ran before the day ended and only archived part of the day.
C) The nightly archiver for ACD3 failed to run successfully.
D) The nightly archivers far ACD1 and ACD2 have not complete yet.
5. Which two Communication Manager features does the VAL circuit pack support? (Choose two.)
A) Music-on-hold
B) Voice over IP
C) Local Announcements
D) Integrated Announcements
質問と回答：
| 質問 # 1 正解： C | 質問 # 2 正解： D | 質問 # 3 正解： C | 質問 # 4 正解： B | 質問 # 5 正解： A、D |
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