IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 認定 A2010-591 試験問題:
1. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What is the most likely cause?
A) Badly configured workflows
B) Badly configured processes
C) Badly configured cron tasks
D) Badly configured actions
2. All change managers at a company need to track if the percentage of changes implemented with approval across a date range is higher then 90%. Which IBM SmartCloud Control Desk functionality can create and display the necessary Key Performance Indicator (KPI)?
A) A standard report is already available which uses Start Date and End Date input parameters to provide a report with a bar chart of the percentage of changes implemented with and without approval by status.
B) A custom KPI should be configured to display the percentage of changes implemented with approval by status, using Start Date and End Date input parameters, which then has to be configured in a KPI graph portlet on the dashboard of the Change Manager role.
C) The required KPI is already available which provides a graph of the percentage of changes implemented with approval by status.
D) A result set should be configured on the Start Center of the Change Manager role containing a query on the closed changes for a specific date range.
3. Which statement is true about Key Performance Indicators (KPIs)?
A) KPIs are defined according to the IT customer requirements.
B) KPIs must be specific, measurable, achievable, realistic, and timely (SMART).
C) KPIs always have to be adjusted to match the customer's actual status.
D) KPIs should always be measured by percentage.
4. A customer's IT environment consists of servers, storage, desktop, and point of sale devices. Assuming IBM SmartCloud Control Desk is used to manage these items in the CMDB, which two scanning tools also need to be deployed and integrated in order to perform reconciliation of authorized versus deployed configuration items? (Choose two.)
A) IBM Tivoli End Point Manager
B) IBM Tivoli Provisioning Manager
C) IBM Tivoli Application Dependency and Discovery Manager
D) IBM Tivoli License Compliance Manager
E) IBM Tivoli Usage and Accounting Manager
5. Which statement most accurately describes functionality provided by IBM SmartCloud Control Desk?
A) It provides remote control functions that allow administrators/engineers to connect to and remotely operate client devices and servers such as hardware and software-based technologies that enable console access, remote KVM, and power management necessary to support a lights out data center environment.
B) It provides forecasting, tracking, and planning of labor and skills involved in IT processes across a global enterprise.
C) It monitors, measures, and reports discrete resources within an IT environment to ensure optimal and committed performance levels.
D) It provides services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, revenue, organizations, and products.
質問と回答：
| 質問 # 1 正解： C | 質問 # 2 正解： A | 質問 # 3 正解： B | 質問 # 4 正解： A、C | 質問 # 5 正解： B |
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