| トピック | 出題範囲 |
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| トピック 1 | - HR Operations: This section of the exam measures skills of HR Coordinator and covers the practical and operational responsibilities involved in managing the workforce and HR functions. It includes understanding organizational strategy, culture, and legal requirements, as well as managing employee records, HR policies, and business functions. The section also addresses confidentiality, HR metrics, data collection and reporting, the impact of technology on HR, and the use of HR information systems. Communication techniques and knowledge of external HR service providers are also included.
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| トピック 2 | - Recruitment and Selection: This section of the exam measures skills of Talent Acquisition Specialist and covers the process of hiring new employees, including compliance with relevant laws and regulations. It addresses sourcing applicants, using applicant databases, and various recruitment methods such as advertising and job fairs. The section also includes interviewing techniques, pre- and post-offer activities like background checks, and the orientation and onboarding of new hires.
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| トピック 3 | - Employee Relations, Health, and Safety: This section of the exam measures skills of HR Coordinator and covers the ways organizations monitor and address employee morale, performance, and retention while ensuring a safe work environment. It includes knowledge of employment laws, employee rights, feedback collection methods, workplace behavior issues, and processes for investigating complaints. The section also covers progressive discipline, off-boarding, employee relations programs, workforce restructuring, and workplace health, safety, and security regulations, including risk management procedures.
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| トピック 4 | - Human Resource Development and Retention: This section of the exam measures skills of Talent Acquisition Specialist and covers the methods for delivering training and developing employees within the organization. It includes understanding relevant laws, training delivery formats, and techniques to evaluate training effectiveness. The section also discusses career development practices, performance appraisal methods, and performance management strategies such as goal setting and mentoring.
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| トピック 5 | - Compensation and Benefits: This section of the exam measures skills of HR Coordinator and covers the principles of employee compensation and benefits programs. It includes knowledge of applicable laws, pay structures, total rewards, and different benefit programs such as health care and pension schemes. The section also addresses payroll terminology, data collection for salary surveys, insurance claims, and practices that support work-life balance.
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