Oracle Fusion Service 2026 Implementation Professional 認定 1Z0-1064-26 試験問題:

1. Which two options are true about reporting on milestones?

A) Administrator-defined milestone data is not included in Analytics.
B) Milestone reporting is performed via the CRM Service Request Real-Time subject area.
C) No standard reports on milestones are provided.
D) An as-delivered SLA Infolet shows near-overdue and overdue milestones.

2. Select the correct procedure to enable the Audit History tab for Service Requests.

A) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
B) Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.
C) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
D) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.

3. Which statement is correct when describing the process of adding assignment rules from Service Setup?

A) Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
B) Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.
C) Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
D) Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.

4. Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

A) Milestones are commitments to handle SRs within certain timelines.
B) Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
C) Milestones are actions on a service request (SR) that must be completed by a specific time.
D) Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
E) Milestones are customizable by an administrator to include any number of organization-specific milestone types.

5. Which option describes the automated page presentation for incoming calls?

A) a feature that displays a detailed caller profile based on your customer's country when you answer your phone
B) a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
C) a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
D) a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

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