Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials 認定 1z0-981 試験問題:
1. In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?
A) Placing objects on different tabs and splitting the loading across multiple tabs
B) Utilizing workflows and splitting functionality into more than one workspace
C) Removing fields in the workspaces
D) Creating multiple workspaces per business function and assigning to different profiles
2. You are working on complete service delivery transformation for your customer to streamline the contact center training program. As a cost cutting measure, your customer wants the new customer service representatives to be ready to start work within 5 days instead of 30 days. The customer is also particular that the quality of service delivery should not be compromised.
What are the two options that you would suggest to streamline this contact center training program?
A) Intent guide
B) Custom process model
C) Guided assistance
D) Agent scripts
E) Business rules
3. How can you set a preference that is local to your machine?
A) By selecting Navigation pane > Configuration > Staff Management > Profiles
B) By selecting File > Settings
C) By selecting File > Configuration
D) By selecting File > Options
4. Your customer has designed a guide to explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?
A) Website link survey
B) Transactional survey in rules
C) Broadcast survey
D) Polling survey
5. Which three events are available with the JavaScript API?
A) onrefresh()
B) aftersave()
C) enclose ()
D) onsaveclose ()
E) onbeforesave ()
F) ondataupdated()
質問と回答：
| 質問 # 1 正解： D | 質問 # 2 正解： B、E | 質問 # 3 正解： D | 質問 # 4 正解： A | 質問 # 5 正解： C、E、F |
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