Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test 認定 2M00001A 試験問題:
1. Scenario:
Pursuant to opening a new branch office in an emerging market in South Asia, the distributor {" Distributor") engaged by Avaya comes in contact with a leading businessman in the country who claims to have sufficient contacts within the nongovernment space and offers to promote Avaya and our offerings in the country. For the above purpose, the businessman demands a cash payment of S1000 which the Distributor pays on behalf of Avaya without seeking Avaya's approval.
Is the Distributor's conduct appropriate?
A) No. because the Distributor violated Avaya's policies on anti-bribery/anti-corruption because he did not conduct any due diligence on the businessman and without Avaya's knowledge engaged in conduct designed to improperly influence a commercial customer.
B) Yes, since these are typically facilitation "grease* payments aimed to speed up things in the country and are acceptable as exceptions under certain anti-bribery/anti-corruption laws in various countries.
C) No, the Distributor has violated our Avaya's policies since he did not receive Avaya's approval before effecting the payment.
2. Which is an IP Office-based Midmarket contact center solution? (Selectone.)
A) Avaya Interaction Center
B) Avaya Automated Chat
C) Avaya Contact Center Select
D) Avaya Aura Register Call Center Elite for Midsize Enterprise
3. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Selectone)
A) Provides self-service, treatment and call delivery across a SIP network and delivers a better customer experience
B) Integrations, services, and assets, as well as the leveraging of open standards.
C) Extends Avaya innovation in customer experience management to midsize businesses, with the simplicity and value they require.
D) Provides reporting and analysis tools to track caller behavior for continuous Improvement.
4. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)
A) Allows the reuse of a company's existing web-based integrations, services, and assets, as well as the leveraging of open standards.
B) Provides reporting and analytic tools to track caller behavior for continuous improvement.
C) Provides self-service, treatment and call delivery across a SIP network and delivers a better customer experience.
D) Extends Avaya innovation in customer experience management to midsize businesses, with the simplicity and value they require.
5. Which are two Operational Pain Points that midsize businesses face? (Select two.)
A) Midsize businesses find that their existing basic automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.
B) End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.
C) Multichannel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls
D) Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.
質問と回答：
| 質問 # 1 正解： A | 質問 # 2 正解： D | 質問 # 3 正解： A | 質問 # 4 正解： D | 質問 # 5 正解： A、B |
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