Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test 認定 2M00001A 試験問題:
1. Which are four Avaya Proof Points that can help you support why Avaya is the right company with which to do business? (Select four.)
A) Avaya offers complete solutions for midsize businesses - built on its proven IP Office software platform - rich unified communications, video collaboration, contact center, and more.
B) Avaya multichannel capabilities, agent productivity tools, and end-to-end portfolio of fit for purpose applications outperform competitors.
C) Avaya always comes in with the lowest price tag for all their contact center solutions.
D) Avaya has more than 375,000 Avaya IP Office systems deployed in businesses worldwide, for more than a decade of experience and customer feedback to guide development.
E) Avaya is the market leader in customer experience management and contact center solutions, with more than 50,000 deployments supporting 6 million agents.
2. HOTSPOT
Match each product to its capability, (for each capability on the left, select the corresponding product from the drop-down list)
3. Which is an IP Office-based Midmarket contact center solution? (Selectone.)
A) Avaya AuraRegister Contact Center Suite for Midsize Enterprise
B) Avaya Interaction Center
C) Avaya IP Office Contact Centre'
D) Avaya Automated Chat
4. Which are four midsize contact center customer pain point? (Select four.)
A) Many midsize contact centers have basic automated call distribution (ACD) and reporting - which is no longer meeting their center's requirements
B) Midsize contact centers have sophisticated contact center capabilities but lack the desire to use them to their full potential
C) Many midsize contact centers have IT resources that consist of a limited staff of generalists
D) Midsize contact centers have many of the same customer experience aspirations as large enterprises, but with far smaller budgets
E) Midsize contact centers' end customers want to interact with the business through the channels they choose
5. Scenario:
Avaya has set up a branch office in an emerging market in South Asia. The company engages a channel partner ('Partner* or "Channel Partner") who has contacts within the government to promote and sell its products and services in the above market. In connection with the above, the Partner pays two (2) government officials $250 each. The Partner takes the position that these payments were not made to secure any government business but rather to build relationships to position Avaya's business in the market.
Is the Partner potentially in breach of anti-bribery/anti-corruption laws andregulations and Avaya's Anti-Bribery/Anti-Corruption policy?
A) No, because the Partner didn't actually solicit any business for Avaya and the dollar value of the payment is relatively small.
B) Yes, because anti-bribery/anti-corruption statutes and Avaya policy prohibit the O
improper influencing of a foreign public official to secure business from any source.
質問と回答：
| 質問 # 1 正解： A、B、D、E | 質問 # 2 正解： メンバーにのみ表示されます | 質問 # 3 正解： A | 質問 # 4 正解： A、C、D、E | 質問 # 5 正解： B |
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