Salesforce Loyalty Management Accredited Professional 認定 AP-212 試験問題:

1. When implementing Analytics for Loyalty, what are the three steps to turn on analytics and dashboards?

A) Install CRM Analytics package
B) Schedule dataflow for the analytics
C) Create standard Salesforce reports and dashboard
D) Assign Analytics for Loyalty User Permissions.
E) Create an App using existing templates

2. Universal Containers (UC) plans to implement Loyalty Management and change its current strategy of giving benefits to all members equally. UC wants to use its Loyalty program to build a network of brand advocates-people who are willing to endorse the UC brand because of positive experiences.
Which three ways can Loyalty Management help to fulfill the new strategy?

A) Create a Loyalty program tier with member benefits to keep customers engaged.
B) Issue tickets to a concert to any Loyalty member that posts a product review on social media
C) Send promotions at the right time to the right program members using Salesforce CDP's market segmentation capabilities
D) Define a transactional point-based program, in which one point is earn for every dollar spent
E) Maintain a Loyalty solution on separate systems (Loyalty Management for accruals and an External Analytics system) to ensure data integrity

3. What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?

A) Enable Connector Settings on all the Loyalty Objects
B) Enable Service Connector for Promotion Escalations.
C) Send Loyalty Promotion Segments to marketing Cloud
D) Automatically Add a New Individual Relationship
E) Activating and Publishing the Segment

4. A Loyalty member has achieved enough points for Gold tier status; however, the member reports some benefits are missing.
What should the Administrator do to troubleshoot and correct the error?

A) Confirm the program and member are in an active status
B) Adjust points on the member record to trigger member benefits actions
C) Issue a promotion to the member of the mission benefits
D) Confirm the member is assign to the correct tier and that tier has benefits

5. A hotel group has finished setting up its Loyalty program and now wants to provide its Loyalty members with live updates about their program membership. They are looking for a solution that lets members view their membership details whenever they want to, and expect that this can be implemented without a need for complex customization.
Using the available product features of Loyalty Management. Which three tasks should an Administrator implement to meet the Hotel group's requirements?

A) Associate the site with the new Hotel Group Loyalty Program using API integration endpoints
B) Add Loyalty lightning components to the site that show members their Loyalty program details, points balance, recent transactions, and currently assigned tiers.
C) Create a site using the Experience Cloud site template called the Loyalty Member Portal
D) Associate the site with the new Hotel Group Loyalty Program
E) Connect the website to the hotel's payment gateway

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