Salesforce Public Sector Solutions Accredited Professional 認定 AP-222 試験問題:
1. A public sector agency is looking to digitize its operations for Emergency Response. As the technical consultant on the project, the expectations are to roll out a public facing portal that allows citizens to submit a simple emergency request with some basic information. Which two are the correct approaches a consultant should take to meet these objectives?
A) Create a custom Case Record Type and leverage a prebuilt Contact Support Form
B) Build a digital experience site using pre-configured emergency response management (ERM) specific template
C) Leverage prebuilt Emergency Service Request flow.
D) Build a digital experience site using the Help Center template based on the agency's requirement
2. A resident in the city of Richdale has concerns about unnecessary debris from construction at a nearby residence and has filed a complaint with the city. The city uses Public Sector Solutions for LPI (Licensing, Permitting & Inspections) to manage residential construction permits. What three recommendations should a Technical Consultant provide to the city to handle complaints from residents and tie them back to existing residential construction permits?
A) Link Cases to Permits
B) Link Inspections and Visits to Permit Applications
C) Set up Business Rules Engine (BRE) to determine Complaint validity.
D) Configure Inspections and Visits
E) Configure Action Plans on Cases and Permits
3. A government agency plans to implement Public Sector Solutions for its licensing needs. They plan to leverage Business Rules Engine (BRE) to customize the solution to meet their business needs. Which statement correctly describes the relationship between Expression Sets and Decision Matrices in the context of BRE?
A) Decision Matrices perform a series of calculations using matrix lookups and user- defined variables and constants.
B) Expression sets call decision matrices, which are tables that allow implementing of complex rules in a systematic, readable way.
C) Expression sets and decision matrices accept XML input from and return JSON output to, OmniScripts.
D) Expression Sets match input values to a table row and return the row's output values.
4. A nonprofit organization that works for displaced and unemployed persons has seen a large number of unemployed claims and currently uses Public Sector Solutions to set up and disperse funds. The System Administrator is responsible for setting the correct business rule using Decision Explainer for Unemployment benefits. Which two Decision Explainers can be utilized?
A) Person Loans
B) Education loan eligibility checks
C) Individual and business application fees
D) Car Loan
5. A government agency wants to digitize hundreds of PDF forms for its employees. Which Employee Experience for Public Sector feature(s) are most important to address this opportunity?
A) Salesforce Flows, APEX, Custom Objects, and VisualForce
B) Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community
C) Salesforce Flows, Employee and Public Sector Data Models, and Employee Community
D) Salesforce Flows, Customer Community, and Individual Account
質問と回答：
| 質問 # 1 正解： B、C | 質問 # 2 正解： A、B、D | 質問 # 3 正解： B | 質問 # 4 正解： B、C | 質問 # 5 正解： B |
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