ISEB The Foundation Examination - ITIL® 認定 ISEB-ITILF 試験問題:
1. In terms of adding value to the business, which one of the following describes service operation s contribution?
A) Measures for optimization are identified
B) Service value is modeled
C) Service value is visible to customers
D) The cost of the service is designed, predicted and validated
2. Which of the following statements about service asset and configuration management is/are CORRECT?
1.A configuration item (CI) can exits as part of any numbers other CIs at the same time
2.Choosing which CIs to record will depend on the level of control an organization wishes to exert.
A) 1 only
B) 2 only
C) Both of the above
D) Neither of the above
3. Which one of the following is the BEST description of a service-based service level agreement (SLA)?
A) An agreement that covers one service for a single customer
B) An agreement that covers one service for all customers of that service
C) An agreement with an individual customer group, covering all the services that they use
D) An agreement that covers service specific issues in a multi-level SLA structure
4. Which one of the following functions would be responsible for the management of a data centre?
A) Application management
B) Technical management
C) Service desk
D) Facilities management
5. Which process or function is responsible for monitoring activities and events in the IT infrastructure?
A) Incident management
B) IT operations management
C) Service level management
D) Capacity management
質問と回答：
| 質問 # 1 正解： C | 質問 # 2 正解： C | 質問 # 3 正解： B | 質問 # 4 正解： D | 質問 # 5 正解： B |
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