EXIN ISO / IEC 20000 Foundation 認定 ISO20KF 試験問題:
1. Which of the following must be included within the Service Management plan?
A) Information security controls
B) Tools as appropriate to support the processes
C) Configuration Item (CI) type
D) Return to normal working
2. The success and failure of Releases shall be measured. What is included in these measurements?
A) the Incidents related to a Release in the period following a Release
B) the frequency and types of Releases
C) the Release dates
D) the Request for Change (RFC)
3. What is the objective of the Continual Improvement (Act) stage of Planning and Implementing Service Management, as described in the ISO/IEC 20000 standard?
A) To improve the efficiency and effectiveness of the ITIL processes
B) To improve the efficiency and effectiveness of the business
C) To improve the efficiency and effectiveness of service delivery and management
D) To improve the efficiency and effectiveness of service support
4. What is according to ISO/IEC 20000 a required part of the planning for new or changed services?
A) establishing a good relationship with the Customer
B) the process for identifying, measuring, reporting and managing improvement activities
C) setting up a process to deal with contractual disputes
D) service acceptance criteria
5. What is accreditation in the context of ISO/IEC 20000?
A) The official recognition by a third party of organizations involved in testing, inspection and certification
B) The notification of approved testing and certification bodies with the relevant authority for publication
C) The evaluation of test results to verify compliance with requirements plus confirmation by the certification body
D) The determination of measurement results using defined procedures on the basis of documented requirements
質問と回答：
| 質問 # 1 正解： B | 質問 # 2 正解： A | 質問 # 3 正解： C | 質問 # 4 正解： D | 質問 # 5 正解： A |
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