ITIL ITIL4-DPI 認定試験の出題範囲:
| トピック | 出題範囲 |
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| トピック 1 | - Organization Change Management:This section of the exam measures skills of IT Service Managers and explains the role of organizational change management in IT service management.
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| トピック 2 | - Communication and Collaboration: This section of the exam measures skills of IT Service Managers and focuses on improving communication and collaboration across departments and stakeholders. It highlights how better interaction supports the successful delivery of IT services.
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| トピック 3 | - Planning: This section of the exam measures skills of Compliance Officers and emphasizes the principles of accurate planning. It ensures candidates understand how to define requirements and use proven methods to deliver results effectively.
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| トピック 4 | - Key Concepts: This section of the exam measures skills of IT Service Managers and covers the essential ideas of ITIL 4 Direct, Plan, and Improve. It introduces the importance of creating value by balancing outcomes, costs, and risks within IT service management.
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| トピック 5 | - Service Performance Metrics: This section of the exam measures skills of IT Service Managers and emphasizes the use of Key Performance Indicators. It highlights how to select, define, and apply metrics to evaluate the efficiency and effectiveness of IT services and processes.
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| トピック 6 | - Continual Improvement: This section of the exam measures skills of Compliance Officers and explores the principles of continual improvement. It encourages the use of data, feedback, and structured practices to enhance services and adapt processes over time.
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| トピック 7 | - Governance and Compliance: This section of the exam measures skills of Compliance Officers and focuses on establishing governance structures that align with organizational needs. It also ensures that regulations, standards, and policies are followed consistently to maintain accountability.
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参照:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-strategist-direct-plan-and-improve-2695
ITIL ITIL4-DPI 試験概要:
| 認定ベンダー: | AXELOS / PeopleCert |
| 試験名: | ITIL® 4 Strategist: Direct, Plan and Improve (DPI) 試験 |
| 試験番号: | ITIL4-DPI |
| 関連資格: | ITIL 4 Foundation ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| 対応言語: | フランス語, スペイン語, 英語, ドイツ語, イタリア語, ポーランド語, 中国語, 日本語, ポルトガル語(ブラジル) |
| 出題数: | 40問 |
| 認定の有効期間: | 3年間 |
| 合格点: | 70%(28/40問) |
| 試験形式: | 多肢選択式, 持ち込み不可, 単一選択・複数選択問題 |
| 受験料: | 350ユーロ~450ユーロ / 380米ドル~490米ドル(地域により異なります) |
| 試験時間: | 90分(母国語以外の受験者は113分) |
| 推奨トレーニング: | AXELOS 公認トレーニング提供機関 |
| 受験申し込み: | PeopleCert 公式登録サイト |
| サンプル問題: | ITIL ITIL4-DPI サンプル問題 |
| 受験方法: | オンラインによる遠隔監督付き受験 / 試験会場での受験 |
| 前提条件: | ITIL 4 Foundation または ITIL v3 Foundation の資格保有、および公認トレーニングの修了 |
| 公式シラバスのURL: | https://www.axelos.com/certifications/itil-certifications/itil-4-strategist-direct-plan-and-improve |