BCS ITIL® Foundation 認定 ITILF 試験問題:
1. Which of the following are benefits to the business of implementing service transition?
1 . Better reuse and sharing of assets across projects and resources
2 . Reduced cost to design new services
3 . Result in higher volume of successful changes
A) None of the above
B) 1 and 2 only
C) 1 and 3 only
D) 2 and 3 only
2. Where should the following information be stored?
1. The experience of staff
2. Records of user behaviour
3. Supplier's abilities and requirements
4. User skill levels
A) A configuration management database (CMDB)
B) The service portfolio
C) The change schedule
D) The service knowledge management system (SKMS)
3. Where would you expect incident resolution targets to be documented?
A) The service portfolio
B) A service level agreement (SLA)
C) A service description
D) A request for change (RFC)
4. A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?
A) No: a known error record should be created with the next release of the service
B) Yes: for information purposes, a known error record can be created at any time it is prudent to do so
C) No: the Known Error should be created before the problem is logged
D) No: a known error record is created when the original incident is raised
5. Which one of the following is the BEST definition of an event?
A) An unplanned interruption to an IT service or a reduction in the quality of an IT service
B) Reducing or eliminating the cause of an incident or problem
C) Any change of state that has significance for the management of a configuration item (CI) or IT service
D) The unknown cause of one or more incidents that have an impact on an IT service
質問と回答：
| 質問 # 1 正解： C | 質問 # 2 正解： D | 質問 # 3 正解： B | 質問 # 4 正解： B | 質問 # 5 正解： C |
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