EXIN ITIL Foundation (syllabus 2011) 認定 EX0-117 試験問題:
1. Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps." What are these four Ps?
A) People, process, products, partners
B) People, products, perspective, partners
C) People, process, partners, performance
D) Performance, process, products, problems
2. Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?
A) Continual service improvement
B) Service strategy
C) Service transition
D) Service operation
3. What is the BEST description of the purpose of the service operation stage of the service lifecycle?
A) To deliver and manage IT services at agreed levels to business users and customers
B) To design and build processes that will meet business needs
C) To proactively prevent all outages to IT services
D) To decide how IT will engage with suppliers during the service lifecycle
4. Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?
A) The service catalogue management
B) The IT service continuity management
C) The supplier management
D) The service level management
5. Which of the following statements MOST correctly identifies the scope of design coordination activities?
A) All changes are mandated to be included
B) Any changes that would benefit the organization are included
C) Only changes to business critical systems are included
D) Only changes that introduce new services are included
質問と回答：
| 質問 # 1 正解： A | 質問 # 2 正解： A | 質問 # 3 正解： A | 質問 # 4 正解： C | 質問 # 5 正解： B |
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