ISEB ITIL Foundation Certificate in IT Service Management 認定 ISEB-ITILV3F 試験問題:
1. The consideration of business outcomes and value creation are principles of which part of the
Service Lifecycle?
A) Service Strategy
B) Service Design
C) Continual Service Improvement
D) Service Transition
2. Which of the following are Service Desk organizational structures?
1. Local Service Desk
2. Virtual Service Desk
3. IT Help Desk
4. Follow the Sun
A) 1, 3 and 4 only
B) 1, 2 and 4 only
C) 2, 3 and 4 only
D) 1, 2 and 3 only
3. Which of the following is NOT a responsibility of the Service Design Manager?
A) Measuring the effectiveness and efficiency of Service Design and the supporting processes
B) Take the overall Service Strategies and ensure they are reflected in the Service Design process and the service designs that are produced
C) Produce quality, secure and resilient designs for new or improved services, technology architecture, processes or measurement systems that meet all the agreed current and future IT requirements of the organisation
D) Design and maintain all necessary Service Transition packages
4. Which role would you MOST expect to be involved in the management of Underpinning
Contracts?
A) Supplier Manager
B) IT Designer/Architect
C) Service Catalogue Manager
D) Process Manager
5. Which role is accountable for a specific service within an organisation?
A) The Business Relationship Manager
B) The Service Owner
C) The Service Continuity Manager
D) The Service Level Manager
質問と回答:
| 質問 # 1 正解: A | 質問 # 2 正解: B | 質問 # 3 正解: D | 質問 # 4 正解: A | 質問 # 5 正解: B |














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